Amazon FBA makes mistakes.
You’re owed money for all of it.
Included in Seller 365 Pro. Free for sellers with under $1M in annual sales. 14-day free trial.
When Amazon’s fulfillment network mishandles your inventory, you’re entitled to a reimbursement.
The catch: Amazon only automatically refunds the most obvious cases. Everything else requires a claim to be filed, and most new sellers don’t know to look.
Seller 365 Reimbursements audits your account, identifies every eligible case, and files the claims for you. You don’t need to know the process, learn Amazon’s policy, or spend hours tracking it manually. We handle all of it.
What are FBA reimbursements?
Amazon’s fulfillment process isn’t perfect. When it makes mistakes, you’re owed compensation.
As an FBA seller, you send inventory to Amazon, and they handle storage, packing, and shipping. But throughout that process, things go wrong, and each error is a reimbursable event:
Lost inventory
Amazon misplaces items in their warehouse or during transit
Damaged inventory
Products are damaged in Amazon’s facilities
Wrong fees
Amazon overcharges for weight, dimensions, or referral fees
Return errors
A customer gets a refund, but the product is never actually returned to stock
Shipment discrepancies
Units are missing or incorrectly received from your inbound shipment
Disposal errors
Amazon disposes of your inventory without authorization
Each of these is a legitimate reimbursement. But Amazon only automatically credits the most obvious ones. The rest, the majority, expire unclaimed if nobody files for them.
The key thing to know: Amazon’s reimbursement claim windows have hard deadlines. If you don’t file within the eligible timeframe, the money is gone. Seller 365 Reimbursements makes sure nothing expires.
Why most sellers don’t catch this
Amazon’s reporting tools aren’t designed for reimbursement auditing.
Finding and filing reimbursement claims yourself means manually cross-referencing multiple Amazon reports: settlement reports, inventory adjustments, return records, and fee histories. For a mid-sized FBA account, this takes 5 to 10 hours per week.
Most sellers don’t have that time, and without a systematic approach, it’s easy to miss eligible cases entirely.
Amazon’s policies also change frequently, meaning what’s eligible and how to file it correctly requires constant monitoring.
How Seller 365 Reimbursements works for you
Connect your account. We handle everything else.
Connect your Amazon Seller Central account
Secure API connection. Takes under 15 minutes. No changes to how you run your business.
We scan your full account history
Our automated system identifies every eligible reimbursement opportunity across 30+ claim categories, going back through your account history within Amazon’s eligible timeframe.
We prepare and file the claims
Each claim is documented with the specific evidence Amazon requires, then filed with the right timing and in the right order to maximize approval rates.
Expert case managers handle complex cases
If a claim needs human review—unusual scenarios, delayed responses, disputed amounts—our specialist case managers take over.
Reimbursements land directly in your Amazon account
Approved reimbursements are deposited by Amazon into your Seller Central account. We verify the payout is correct and follow up on any shortfalls.
"I had no idea Amazon was making these kinds of errors until I started using Seller 365. The first reimbursements appeared within a couple of days of setup."
What gets recovered
30+ claim categories covered, including ones most sellers never find.
Lost inventory in Amazon warehouses
Referral fee overcharges
Damaged inventory at fulfillment centers
Inventory destroyed without approval
Customer returns: refunded but not returned
Removal orders not completed
Inbound shipment receiving errors
Incorrect storage fee charges
Weight and dimension fee overcharges
Return processing errors
Pricing
Free for sellers with under $1M in annual FBA sales.
Seller 365 Reimbursements is included in Seller 365 Pro. For sellers with under $1M in annual sales, there is 0% commission, meaning you keep everything that’s recovered. For sellers above $1M, a 10% commission applies. No upfront cost either way.
| Standard | Teams | Pro | |
|---|---|---|---|
| Monthly price | $69/mo | $79/mo | $199/mo |
| Annual price | $65/mo | $75/mo | $183/mo |
| Users | 1 | Up to 10 | Up to 10 |
| All 10 apps | Yes | Yes | Yes |
| FBA reimbursements | — | — | Free (under $1M/yr) |
| Support | Standard (24hr) | Standard (24hr) | Priority (30min) |
Free trial: 14 days free. Start recovering what Amazon owes you from day one.
Start your free trial