Ecomm Customer Support Software - Pricing & Features

Key Benefits

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Consolidate all your customer service across marketplaces, email, social and more in one shared inbox.
Speed up support with a custom-branded help center complete with a knowledge base and chatbots.
Connect your help center to Amazon’s “Get product support” button and reduce returns by 15%.*
Resolve ecommerce tickets 4X faster with ChannelReply integrated for free.
Ship replacements quickly on any ChannelReply ticket with Amazon Multi-Channel Fulfillment (MCF).
Ensure agent productivity with smart assignments, @mentions, and dynamic escalation.
Measure team performance and customer satisfaction with analytics.

30-Day Free Trial

Onsite Support Yearly

Free ChannelReply

(pull order info into Onsite Support)

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Ticketing system with macros

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Email, chat, voice, social messaging

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Chatbots and trigger automation

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Knowledge base

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Included user seats

1 Seat

3 Seats*

Custom-designed portal*

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1 Portal*

Personalized onboarding and training

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Pre-built analytics dashboard

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PLS* enrollment

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Key Benefits

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Connect all your marketplaces with Onsite Support, Zendesk, Freshdesk, Gorgias, Re:amaze, Zoho Desk, Help Scout, or Kustomer.
Support all your customers across Amazon, Walmart, eBay, Etsy, Shopify,* Newegg, Back Market, and WooCommerce.
Answer all marketplace messages on one screen with order details conveniently on the side.
Complete actions like processing Walmart cancellations and completing Etsy orders without switching tabs.*
Automatically personalize autoreplies and canned responses with each customer’s order info.*

Core Features

Unlimited users
Customer & order info in each message
Custom fields & tags
Free professional onboarding on request
Unlimited free Shopify messages
Personalized signatures for marketplace accounts
Threaded conversations
Unwanted text remover
Fast email support

Onsite Support

Shopify Only

Standard

Pro

Enterprise

Need More?

Messages per month

Unlimited

200

1,000

4,000

If you receive 10,000 messages per month or more, contact us to get a ChannelReply plan tailored for your business.

Cost per extra message

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$0.05

$0.04

$0.03

Unlimited ecommerce integrations

Specific marketplaces

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1 helpdesk integration

Specific helpdesks

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All core features

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TRY IT FREE FOR 14 DAYS

Threecolts Pricing & Plans

Key Benefits

30-Day Free Trial

Onsite Support Yearly

Key Benefits

Core Features

Onsite Support

Shopify Only

Standard

Pro

Enterprise

Need More?