Threecolts Pricing & Plans

Choose solutions at prices that work for you. 

Customize a toolkit for your business needs.

Key Benefits

  • Consolidate all your customer service across marketplaces, email, social and more in one shared inbox.
  • Speed up support with a custom-branded help center complete with a knowledge base and chatbots.
  • Connect your help center to Amazon’s “Get product support” button and reduce returns by 15%.*
  • Resolve ecommerce tickets 4X faster with ChannelReply integrated for free.
  • Ship replacements quickly on any ChannelReply ticket with Amazon Multi-Channel Fulfillment (MCF).
  • Ensure agent productivity with smart assignments, @mentions, and dynamic escalation.
  • Measure team performance and customer satisfaction with analytics.

30-Day Free Trial

Onsite Support Yearly

Free ChannelReply
(pull order info into Onsite Support)
Ticketing system with macros
Email, chat, voice, social messaging
Chatbots and trigger automation
Knowledge base
Included user seats
1 Seat
3 Seats*
Custom-designed portal*
1 Portal*
Personalized onboarding and training
Pre-built analytics dashboard
PLS* enrollment

Key Benefits

  • Connect all your marketplaces with Onsite Support, Zendesk, Freshdesk, Gorgias, Re:amaze, Zoho Desk, Help Scout, or Kustomer.
  • Support all your customers across Amazon, Walmart, eBay, Etsy, Shopify,* Newegg, Back Market, and WooCommerce.
  • Answer all marketplace messages on one screen with order details conveniently on the side.
  • Complete actions like processing Walmart cancellations and completing Etsy orders without switching tabs.*
  • Automatically personalize autoreplies and canned responses with each customer’s order info.*

Core Features

  • Unlimited users
  • Customer & order info in each message
  • Custom fields & tags
  • Free professional onboarding on request
  • Unlimited free Shopify messages
  • Personalized signatures for marketplace accounts
  • Threaded conversations
  • Unwanted text remover
  • Fast email support

Onsite Support

Shopify Only

Pro

Enterprise

Need More?

Messages per month
Unlimited
Unlimited
1,000
4,000
If you receive 10,000 messages per month or more, contact us to get a ChannelReply plan tailored for your business.
Contact Us
Cost per extra message
$0.04
$0.03
Unlimited ecommerce integrations
Specific marketplaces
1 helpdesk integration
Specific helpdesks
All core features
TRY IT FREE FOR 14 DAYS