Answer ecommerce support tickets 4X faster

ChannelReply makes it easy to view order data and respond to queries from every marketplace—all in one tab.

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Centralize

Manage all your support tickets in one place

Connect all your marketplaces with your Onsite Support, Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, Zoho Desk, or Kustomer account in minutes. Watch every buyer message come in with order details displayed on the side. Answer questions from all your marketplaces on one screen.

UNIFY

View order information as you respond

Have all data displayed when communicating with your customer—without toggling between unnecessary open tabs. Use automated replies and custom-built filters to provide personalized support in a fraction of the time.

INTEGRATE

Support all your ecommerce stores

No more logging into separate accounts. Streamline your customer support training by trading multiple interfaces for a single helpdesk. Connect Amazon, Shopify, eBay, Walmart, Back Market, Newegg, Etsy, and WooCommerce stores in minutes.

act

Resolve customer requests from within your helpdesk

Use ChannelReply to issue refunds, cancel orders, and take marketplace-specific actions. For example, manage eBay Resolution Center cases and complete Etsy orders right from your support tickets. Actions available vary by ecommerce channel and helpdesk.

SYNERGIZE

Combine with other Threecolts tools to unlock special features

Link ChannelReply with Onsite Support to gain unique actions, including Amazon refunds and MCF support. Combine ChannelReply with CR Feedback to manage Amazon review requests in your helpdesk. Pause automated requests or send them ahead of schedule depending on how your support interactions go.

FAQs

What countries/regions does ChannelReply support?

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Amazon: The United States, Canada, Mexico, Brazil, the United Kingdom, France, Germany, Poland, the Netherlands, Belgium, Spain, Italy, Sweden, Turkey, Egypt, the United Arab Emirates, Saudi Arabia, India, South Africa, Singapore, Japan, and Australia.

ChannelReply supports all available countries and regions for eBay, Etsy, Newegg, Shopify, WooCommerce, and all supported helpdesks. Specific countries/regions supported for the other marketplaces:

Walmart: Walmart USA is fully supported. For Walmart Canada, two-way messaging and some basic features like tags are supported, but order data and actions are not yet available.

Back Market: Back Market Europe and Back Market America.

Are there any per-agent fees or restrictions on the number of users?

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ChannelReply does not charge any per-agent fees. All agents in your helpdesk can use ChannelReply at no additional cost. Additionally, your Threecolts admin can grant unlimited users access to your ChannelReply account.

How many ecommerce platform / marketplace accounts can I connect to ChannelReply?

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Unlimited! ChannelReply allows you to connect as many ecommerce channel accounts as you want. As just one example, some agencies support hundreds of Amazon accounts via one ChannelReply account.

Are there any ChannelReply plans with unlimited messaging?

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ChannelReply offers two unlimited plans:

Onsite Support: If you use Onsite Support, ChannelReply is included free with no messaging limits.

Shopify Only: If Shopify is the only ecommerce channel you integrate with ChannelReply, you can use the software completely free. The Shopify Only plan is available for users of all supported helpdesks except Gorgias.

Custom plans are available for businesses that do not qualify for either of the unlimited plans and receive over 10,000 messages per month. Contact the ChannelReply team to request a custom plan.