ChannelReply
RESPOND TO CUSTOMERS IN MINUTES

Answer e-commerce tickets 4X faster

ChannelReply makes it easy to view order data and respond to queries from every marketplace—all in one tab.
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USED BY 1000s OF BUSINESSES TO IMPROVE CUSTOMER SUPPORT
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Centralize

Manage all your support tickets in one place

Connect all your marketplaces with your Zendesk, Freshdesk, Help Scout, Gorgias, Re:amaze, Zoho Desk, or Kustomer account in minutes. Watch every buyer message come in with order details displayed on the side. Answer questions from all your marketplaces on one screen.
ChannelReply helpdesk integrations
OVerview

Live customer information as you respond

Have all data displayed when communicating with your customer—without toggling between unnecessary open tabs. Use automated replies and custom-built filters to provide personalized support in a fraction of the time.
ChannelReply customer reply
INTEGRATES EASILY

Supports all your e-commerce stores

No more logging into separate accounts. Streamline your customer support training by simplifying platforms into a single helpdesk. Connect Amazon, Shopify, eBay, Walmart, Back Market, Newegg, and Etsy stores in minutes.
ChannelReply store integrations
response rate

See how Thrasio improved first-response time by 97%

Join Thrasio and 1000s of businesses revolutionizing their customer support

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