AUTOMATE FEEDBACK AND REVIEW REQUESTS

Improve your seller and product ratings on Amazon

Streamline your Amazon feedback and review requests to focus on happy customers— for stellar outcomes.
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JOIN 1000s OF BUSINESSES IMPROVING SELLER AND PRODUCT RATINGS
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WORK SMARTER

Automate the Request a Review button

Instead of manually clicking on the Amazon Request a Review button for every order, let FW Emails handle the process for you. No browser extension needed! 

Save time by setting triggers for Amazon’s default review requests to be sent at specific dates and times. Create campaigns with defined targets. Then, leave them be and focus on selling.
MAKE IT PERSONAL

Build personalized feedback request templates  

Prefer to leverage Amazon’s Buyer-Seller Messaging? Use our pre-built feedback and review request templates or easily build your own. With our classic email automation tools and adjustable click-and-drop variables,* you’re in control of customer communications from day one. 

Add a personal touch by adding your very own brand logos or customer support resources. Make sure everything looks good by sending test emails and previewing the template you’re working on in real time. 
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CHERRY-PICK REVIEWERS

Target only your best customers—and exclude the worst

Limit bad product reviews by excluding Amazon customers who have requested refunds, returned items, or left negative feedback in the past. Aim for your best buyers based on purchase count instead. After all, repeat shoppers are 2X more likely to leave positive reviews.

Improve your email conversion rates by integrating customer order data history. Set up automated campaigns based on specific Amazon marketplaces, product categories, ASINs, and more.
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KEEP EVERYTHING UP TO CODE

Ensure Amazon-compliant messaging throughout

It’s hard enough to think about effective ways of requesting feedback. Add to that the nuances of Amazon’s communications and language guidelines and everything goes haywire.

FW Emails takes the burden off your shoulders by aligning all your custom templates to each marketplace’s font, styling, and language requirements. Use our default global formats or upload your own translated messages—either way, we’ll detect if it’s good to go.    
HAVE SOMETHING FOR EVERYONE

Customize templates for specific Amazon seller scenarios

Delivering exceptional customer service often depends on a lot of factors. That’s why FW Emails lets you send customized messages to request reviews at specific points in the buying cycle.
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Craft emails outside of automated campaigns to send distinct messages to select customers. Add links to Amazon pages and other resources relevant to the order.
OPTIMIZE YOUR WORKFLOW

Simplify review management with advanced email tracking features

Get excellent customer reviews by knowing your Amazon store buyers inside out. Get review alerts and detect duplicate content that might steer your patrons away.

On top of your manual review monitoring, gain access to a Global Buyer Blacklist to curb negative reviews. FW Emails also removes users who unsubscribed from any campaigns automatically.
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