You must be an active FBA seller, with your account in good standing. We cannot service any suspended accounts, or accounts under review by Amazon. We do not have any minimum requirements for revenue or volume, though we typically can find meaningful reimbursements once you have sold for at least 6 months, or $100,000.
What kind of claims do you cover?
Our comprehensive coverage will carefully audit every stage of your product's FBA lifecycle. We'll carefully analyze your inbound shipments, warehouse events, customer orders, refunds, and returns to make sure you're reimbursed for every mistake Amazon makes.
Which marketplaces do you support?
We currently support the US marketplace. We also cover Canada and Mexico, if you also sell on the US marketplace. Looking for help with reimbursements on European or Asian marketplaces? Shoot us a message at firstname.lastname@example.org, and we'll let us know when support for other marketplaces will be ready.
Are you compliant with Amazon's Terms of Service?
Yes! Your claims are always carefully reviewed by a member of our team to make sure we only submit accurate, fully vetted claims. All of your claims are submitted manually, and we never automate any our claim submissions, per Amazon's Terms of Service. Your Case Manager will carefully review each of Amazon's responses, and personally respond to each case that needs our attention.
What is your cancellation policy?
You can cancel at anytime. We don't require any long term commitments or contracts!