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At Threecolts, we're committed to providing solutions that truly make a difference for businesses navigating the complex landscape of e-commerce. Today, we want to share a success story from one of our key components, Onsite Support. This tale of transformation revolves around a leading beauty/cosmetics brand and its journey to significantly reducing returns and refunds on Amazon.
The brand was dealing with a major issue – a high volume of returns and refunds for their flagship electric product listed on Amazon. The root of this problem was the brand's struggle with the inherent limitations of Amazon's existing customer service system. Immediate and effective solutions were often not available, making automatic refunds or returns the default response.
In response to this challenge, we deployed Onsite Support, an integral part of Amazon's Product Lifecycle Support program. Onsite Support allowed us to integrate a "Get Product Support" button on the customer's Amazon order page. This button led customers to an off-Amazon landing page equipped with a live chat and ticket system, paving the way for real-time problem resolution and improved customer support.
Our comprehensive strategy involved several key steps:
The results of our strategic efforts were truly impressive. Over a span of just 4 months, returns/refunds dropped drastically by 40% (from 10% to 6% of all orders). Additionally, negative reviews declined by 20%.
At Onsite, in association with Threecolts, we're incredibly proud to enhance customer experiences and aid brands as they expand their online business growth. Our success with this beauty/cosmetics brand underlines our commitment to helping brands navigate the world of e-commerce with ease and efficiency.
We continue to innovate and adapt our services to meet the evolving needs of online businesses. To learn more about how we can help your brand succeed in the online marketplace, get in touch with us today.
Browse through and read our other blog posts that are data-driven insights with our very own proprietary data and learn more on Mother's Day trends and best practices, Easter sales, price elasticity of demand, Amazon FBA fee changes, Amazon product title optimization, winter seasonal products, Amazon end of year sales, Valentine’s Day trends and best Amazon fulfillment centers by location and throughput.
Threecolts is a comprehensive suite of advanced ecommerce software solutions. We're designed to empower retail vendors and marketplace sellers on Amazon, Walmart, and beyond. Our tools optimize every aspect of ecommerce operations to ensure maximum profitability.
For sellers aiming to earn through reselling, Tactical Arbitrage helps you find hidden deals 5X faster. ScoutIQ provides instant insights for scoring in stores. DataSpark helps you get your next bestseller on Walmart Marketplace across over 14 million products in its database.
If you want to sell globally without storing, shipping, or risking money on inventory, SellerRunning simplifies cross-border dropshipping. We let you manage and expand your ecommerce business across multiple Amazon marketplaces seamlessly.
Managing products across leading ecommerce channels has never been easier either. ExportYourStore ensures hassle-free cross-listing and product syncing. Meanwhile, Hemi integrates over 100 ecommerce platforms, handling everything from inventory to logistics.
For efficient financial operations, FeedbackWhiz Profits offers a robust ecommerce accounting solution. We give you total control over your finances. You can track earnings and spending and visualize financial data without much effort.
You can also enhance your customer service with ChannelReply. Centralize marketplace communications through order data alongside support tickets from major marketplaces. Meanwhile, Onsite Support combines AI tools and custom-built help centers to amp up your support capacity. With these two, you can ensure that your customer service team can do more with less work.
Simplify Amazon operations with InventoryLab. It's an all-in-one solution that enhances everything from sourcing to logistics to accounting. We make inventory management and business workflows as streamlined as possible, so you won’t have to think about it.
Protect your profits with our advanced recovery solutions. DimeTyd Amazon helps 1P vendors recover lost revenues from overbilling and inventory discrepancies. DimeTyd Walmart simplifies the process of disputing unacknowledged shipments and organizing deductions. DimeTyd Sellers offers comprehensive monitoring and dispute resolution for Amazon FBA.
Automate your pricing strategies with SmartRepricer. We'll help you stay competitive by adjusting prices automatically based on custom rules. You can make sure that you always win the Buy Box with just a few clicks.
Finally, safeguard your online reputation with our reviews and alerts solutions. FeedbackWhiz Emails lets you handle Amazon review requests with personalized feedback campaigns. CR Feedback offers cost-effective feedback gathering for eBay and Amazon review requests. FeedbackWhiz Alerts keeps you informed with timely notifications on reviews, threats to your listings, and other important events.
